Refunds & Returns Policy

At Wowpetcastles, we are dedicated to providing an exceptional shopping experience. In line with this commitment, we have established a transparent and customer-friendly return and refund policy, as outlined below:

Generous Return Window

You have a generous 30-day window from the date of delivery to initiate a return. This timeframe allows you ample opportunity to assess whether the product meets your expectations and requirements.

Hassle-Free Returns with Free Return Shipping

At Wowpetcastles, we want you to shop with confidence. Therefore, we offer hassle-free returns with complimentary return shipping. If you are not entirely satisfied with your purchase, you can return it to us at no additional cost.

Return Eligibility

For your return to be eligible, the following conditions must be met:

• Items must be returned in new, unused condition and their original packaging, with all tags intact.
• The product should not have been used, altered, or damaged by the customer.
• Returns must include all original accessories and documentation.

Return Process

Here’s how our return process works:

• Initiate a return by contacting us via email at support@wowpetcastles.com within the 30-day return window. Please include your order number and the reason for your return in your email.
• We accept returns for damaged, defective, or missing products.
• For the return process, we may require specific unboxing verification as per our instructions.

Refund Process

Once we receive your return request, we will provide you with a return authorization and detailed instructions on how to return the item.

• After receiving and inspecting the returned item, we will process your refund within 30 business days.
• Refunds will be issued to the original payment method used for the purchase.

Customer Responsibility

It is the customer’s responsibility to securely package the returned items to prevent damage during transit.

Cancellation Policy

If you need to cancel an order, kindly do so before the shipment of your order. To initiate the cancellation process, log into your account and select the “cancel order” option corresponding to the order number you wish to cancel.

Questions and Assistance

For any questions or assistance with your return, please contact us at support@wowpetcastles.com. Our dedicated customer support team is here to assist you.

We sincerely appreciate your patronage and thank you for choosing Wowpetcastles for your shopping needs. Your satisfaction is our top priority, and we are committed to ensuring your shopping experience is nothing short of exceptional.